How does the delivery process work?
- Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
- After they pass through the final round of quality checks, they are packed and handed over to our trusted delivery partner.
- Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
How are items packaged?
We are committed to sustainability in our packaging while ensuring the safety of the orders dispatched. We are committed to substantially reducing plastic in our packaging and are constantly innovating new solutions given the nature of our category.
We would love to hear your feedback! Simply write to us at [email protected] or at +91-9667054665 and submit your views.
- Start by browsing the website's catalog. Use categories, search bars, or filters to find desired items. Click on a product to view details.
- Once you find a product you want, select the quantity and specifications (like size or color) if applicable, then click “Add to Cart.”
- After adding items, go to your shopping cart. Review your selected products to ensure they are correct. You can adjust quantities or remove items if needed.
- Click the “Checkout” button. You may need to log in to your account or create a new one if you haven't already.
- Provide your shipping address.
- Select a preferred shipping method based on cost and delivery time.
- Select a payment service like Razorpay or Cash on Delivery.
- Review all order details, including items, shipping, and payment information. If everything is correct, click “Place Order.”
- After placing the order, you'll receive a confirmation email with your order details.
The orders cannot be canceled or changed once placed and confirmed. In exceptional cases, the customer can contact us at [email protected] or at 91+ 9667054665.
At CELIGIN Global, we prioritize customer satisfaction and strive to ensure a seamless shopping experience for all our valued patrons. Suppose for any reason you are not completely satisfied with your purchase of products from our store. In that case, we offer a comprehensive Return and Refund Policy to address your concerns. However, we are not liable to refund for any damaged or used product, and we do not accept exchange or return of opened or used products once they are sold.
Please allow for the number of days required to deliver the product to you from the date of receipt of your order. All the orders will be processed within 1 business day. You can expect delivery of the order within 3-7 business days depending upon geographical locations. For locations that are remote or cannot be serviced by our Courier Agencies, will be delivered by Registered Post and thus delivery may take between 10-12 working days.
However, in case of any quality issue related to any of our products, please get in touch with our customer care or you can even email us at [email protected] within 24 hours of delivery.
Eligibility for Returns
- Items eligible for return must be unused, unworn, and in their original condition with all tags attached.
- Items damaged / defective / missing in any shape or form.
- Incorrect / wrong item received.
- Returns must be initiated within 7 days of the delivery date.
Exclusions
- Certain items may not be eligible for return due to hygiene or safety reasons, such as opened Skincare products.
- Customized or personalized items may not be eligible for return unless they are damaged or defective.
Return Shipping
To initiate a return, please contact our customer support team by emailing us at [email protected], Provide your order details and reason for return.
Once your return request is approved, we will provide you with instructions on how to return the item.