At CELIGIN Global, we prioritize customer satisfaction and ensure a seamless shopping experience for all our valued patrons. Suppose you are not completely satisfied with your purchase of products from our store. In that case, we offer a comprehensive Return and Refund Policy to address your concerns. However, we are not liable to refund for any damaged or used product, and we do not accept exchange or return of opened or used products once they are sold.

Please allow for the days required to deliver the product to you from the date of receipt of your order. All the orders will be processed within 1 business day. You can expect delivery of the order within 3-7 business days depending upon geographical locations. For locations that are remote or cannot be serviced by our Courier Agencies, will be delivered by Registered Post and thus delivery may take between 10-12 working days.

However, in case of any quality issue related to any of our products, please get in touch with our customer care or you can even email us at [email protected] within 24 hours of delivery.

Eligibility for Returns

• Items eligible for return must be unused, unworn, and in their original condition with all tags attached.
• Items damaged / defective / missing in any shape or form.
• Incorrect / wrong item received.
• Returns must be initiated within 7 days of the delivery date.

Exclusions

• Certain items may not be eligible for return due to hygiene or safety reasons, such as opened Skincare products.
• Customized or personalized items may not be eligible for return unless they are damaged or defective.

Return Shipping

To initiate a return, please contact our customer support team by emailing us at [email protected], Provide your order details and reason for return.

Once your return request is approved, we will provide you with instructions on how to return the item.